Unit Description

To grow in the highly competitive global marketplace, organisations must maximise customer value and product quality. Total Quality Management (TQM) advocates the enterprise make optimum use of resources, technology, equipment and the skills and knowledge of employees, suppliers and customers. The Total Quality Management unit provides an understanding of the underlying philosophy, theory and practice of modern-day quality-management process.

Quality management has evolved beyond its roots in statistics and the quality control functions. Many consider TQM to be a framework for excellent management. The main themes of TQM are: a data-based approach to problem solving, an emphasis on organisational and behavioural considerations, a customer-oriented market-sensitive approach to designing and delivering both products and services, and finally, a desire and system approach for continual improvement. TQM practice is a pathway to the achievement of world-class competitiveness.