FAQs

When do I get access to my units?

Your units typically open the Friday before the commencement of the Teaching Period, however access to your unit outlines and Orientation Unit will be available in Canvas your online classroom four weeks prior to the commencement of the teaching period.

Do I need to be logged into my online classroom at specific times?

One of the main advantages of studying online is not having to be logged on at set times. You can log into your learning materials when it suits you and participate asynchronously to discussion boards, complete readings or any other tasks required. Your Online Learning Advisor will also facilitate ‘webinars’ prior to assessments and whilst we recommend you attend, it is not mandatory. The sessions are typically recorded for you to view at your convenience.

How do I access my learning materials?

Your learning materials are located conveniently in one spot in our online classroom called Canvas. Instructions on how to access your online classroom are located in your Student Portal.

Are there exams?

Assessment requirements including examinations differ from unit to unit. Depending on the accreditation requirements, you may need to sit an exam. However most postgraduate units will not have an exam. If you are required to sit an exam they will either held at a face-to-face venue at specified metro and regional exam centre venues around Australia or via an invigilated online exam.

How much will my course cost?

Your actual fees may vary depending on your course and which units you choose. You may also need to a pay student services and amenities fees as a part of your course cost. NB: We review fees annually, and they may be subject to increases.

Do I need to pay my fees straight away?

You may not have to pay anything upfront for your postgraduate studies if you're eligible for a FEE-HELP loan. This loan allows you to defer your fees and only repay your loan when your income reaches a certain level. As your income increases, you pay a larger percentage of your income towards your debt. The amount you have to pay is calculated by the Australian Tax Office each year. For more information and to check you are eligible visit the Study Assist website.

Do I have to pay a Student Amenities Fee?

All Australian university students must pay a Student Amenities Fee. Online students pay a reduced fee recognising they do not utilise the services to the same level as on-campus students. For eligible students, this fee can be deferred to your FEE HELP loan. For more information visit the Study Assist website. For 2019 this fee is waived.

I applied for advanced standing, but I am awaiting an outcome? Who should I talk to?

Assessment of advanced standing usually takes up to 10 business days. If you are still awaiting an outcome, call your Course Consultant and they will provide an update for you.

Can I get advanced standing for previous study?

You may be able to have your past studies or work experience count as credit towards your QUT course. We call this 'advanced standing'. That means you might not have to complete all of the units listed in your course structure and you may be able to graduate sooner. Exemptions are assessed on an individual basis - talk to Course Consultant for more information.

How do I apply?

Applying is easy. Simply call one of our Course Consultants on 1300 104 196 Monday to Friday 9am-5pm AEST or fill in our online application form.

How do I know if I am eligible for a course?

Entry criteria for each course is clearly outlined on our website. If you are unsure if you meet the entry criteria, our Course Consultants are available to discuss your specific qualifications or experience and help you make an informed decision.

I applied for exemptions but I am awaiting an outcome? Who should I talk to?

Assessment of exemptions usually takes up to 10 business days. If you are still awaiting an outcome, call your Course Consultant and they will provide an update for you.

How many intakes per year are there?

There are four intakes per year commencing February, April, July and October.

When does each Teaching Period commence?

You don’t have to wait until the beginning of each year. We have intakes commencing February, April, July and October. Start your studies in an intake that suits you. Visit Key Dates for start dates.

What date do applications close for course entry / enrolment?

We recommend you start the process of applying as early as possible as many courses are quite popular. Enrolments close approximately 10 days prior to the commencement of each Teaching Period. Visit Key Dates for start dates.

How long is the Teaching Period?

Teaching Periods are 10 weeks in total, including one week break at week 5 and one week for exams/final assessments at week 10.

Are there any English language requirements?

While no formal English language testing is required for Australian domestic students, our postgraduate degrees are delivered at university level, so it is expected that all students are proficient in all aspects of the English language. If you have any concerns prior to applying, talk to one of our Course Consultants on 1300 104 196.

Can I get exemptions for previous study?

Exemptions may be granted for previous higher education or diploma level studies in related or non-related areas of study. They are assessed on an individual basis and can potentially reduce the length of time it will take for you to complete your degree. Previous study must have been undertaken within the past 9 years.

What if I change my mind and no longer to study the course I am enrolled in?

We understand that life can get busy and as a result, sometimes your studies can take a back seat. The good news is there are options available for you to consider. Whether it be reducing your study load, taking a Leave of Absence or commencing in a future teaching period, there are ways to achieve your study and career aspirations. Our helpful Student Advisors are available to chat about your specific circumstances and help guide you in the right direction.

How do I amend my enrolment?

Amending your enrolment is easy. All you need to do is contact a Student Advisor at help@qutonline.edu.au.

If you have any questions about studying at QUT Online, you can contact our Student Advisor Team via help@qutonline.edu.au.

Is the online course the same as the on-campus course?

The content and learning outcomes of your course is the same as the on-campus equivalent, however, your course has been purpose built for online learners to acknowledge the different needs and challenges for students studying virtually.

Will I receive the same qualification as an online campus student?

Yes. Whether you study on-campus or online, the learning outcomes and qualification are the same and you will receive the same testamur. A testamur is your graduation certificate and it does not specify your mode of study. Regardless of whether you study online or on-campus you will still be getting the same qualification from an internationally ranked university.

How many hours do I need to commit each week?

Units run over a 10 week teaching period require an appropriate time commitment to ensure you can digest, understand and reflect on the course content. It is recommended during the teaching period you set aside approximately 12-15 hours per week.

What is Census Date?

Census Date is the last date you can withdraw from a unit / course or take a Leave of Absence for a specified teaching period without incurring the cost of your unit. If you add or drop a unit prior to Census Date, it will not appear on your academic transcript. Check Key Dates for Census Dates.

What support is available throughout my studies?

At QUT Online, we are dedicated to helping our students. Our Student Advisors are on hand to make your studies as smooth as possible from start to finish. They are available via phone, email 7 days a week, 8am to 9pm on weekdays and 10am-6pm AEST on weekends. Once you are in your online classroom, your Online Learning Advisors will be there to guide your learning and there is plenty of assessment support services at your fingertips throughout your studies.

Do I need to be logged into my online classroom at specific times?

One of the main advantages of studying online is not having to be logged on at set times. You can log into your learning materials when it suits you and participate asynchronously to discussion boards, complete readings or any other tasks required. Your Online Learning Advisor will also facilitate ‘webinars’ prior to assessments and whilst we recommend you attend, it is not mandatory. The sessions are typically recorded for you to view at your convenience.

Do I have to buy text books?

QUT Online provides most of your learning materials and digital textbooks for free. For some units, you may be required to buy specific software, if this is the case, this will be advised well in advance via your student email.

Do I have to attend classes on campus or attend for any other reason?

For most courses, everything you need is at your fingertips and there is no need for you to ever set foot on-campus. If you happen to be nearby a campus or would like to access university services or facilities, as an online student you are able to do so. Feel free to drop into the library, use the computer labs and any other services that may assist you with your studies. Remember to take your Student Card. For more information, see campus locations.

I’m not technically proficient. Is there anyone who can help me?

Our Student Advisors are available to help with basic technical assistance. They are available via phone, email 7 days a week, 8am to 9pm on weekdays and 10am-6pm AEST on weekends. Do I need any special software to access my learning materials? Your course gives you access to a range of learning materials in all formats and sizes, including videos, audio files and PDFs. You will need to view these interactive course materials using: • Adobe Reader for PDF files • VLC media player for all audio and video files

What type of computer do I need?

An essential part of your online study journey is your computer. You’ll need it to access your learning materials, submit assignments and complete weekly activities. Make sure your laptop or desktop computer is equipped with: • Speakers or headphones • Web camera • Microphone Operating systems required are: • Mac: OSX Version 10.7 • PC: Windows 7 Choosing a high functioning web browser will make for a smoother online study experience. Download either Chrome or Firefox for faster page loading and overall streamlined usability Your course gives you access to a range of learning materials in all formats and sizes, including videos, audio files and PDFs. You will need to view these interactive course materials using: • Adobe Reader for PDF files • VLC media player for all audio and video files As a QUT student studying online you get Microsoft Office 365 for free via Student Advantage. You will have access to all your favourite programs like Word, Excel, PowerPoint and Outlook, as well as new features such as OneDrive and OneNote for all your online storage needs.

What type of computer hardware do I need?

An essential part of your online study journey is your computer. You’ll need it to access your learning materials, submit assignments and complete weekly activities. Make sure your laptop or desktop computer is equipped with: • Speakers or headphones • Web camera • Microphone

What operating system should my computer be running on?

Once you’ve got your hardware sorted, ensure that your operating system is up to scratch. Whether you’re a Mac or a PC user, if you’re running an old operating system, some learning materials may be difficult to access. Operating systems required are: • Mac: OSX Version 10.7 • PC: Windows 7 If you are unsure what system your device is operating on, try What’s My Browser for a quick system check.

What browser should I use?

Choosing a high functioning web browser will make for a smoother online study experience. Download either Chrome or Firefox for faster page loading and overall streamlined usability.

Is there a student version of Microsoft Office I can download?

As a QUT student studying online you get Microsoft Office 365 for free via Student Advantage. You will have access to all your favourite programs like Word, Excel, PowerPoint and Outlook, as well as new features such as OneDrive and OneNote for all your online storage needs.

I’m not very computer savvy. Is there anyone who can help me?

Our Student Advisors are available to help with basic technical assistance. They are available via phone, email 7 days a week, 8am to 9pm on weekdays and 10am-6pm on weekends.

Do I need any special software to access my learning materials?

Your course gives you access to a range of learning materials in all formats and sizes, including videos, audio files and PDFs. You will need to view these interactive course materials using: • Adobe Reader for PDF files • VLC media player for all audio and video files