Student support

QUT Online students have access to personalised support throughout their academic journey.

a QUT online student adviser explains her role

QUT Online Student Advisor, Nina, explains her role and how the team supports our online postgraduate students. (1:04 min)

Supporting you

From enrolment to graduation, we’re here to support your journey with a full range of online support services — including enrolment help, technical assistance, academic guidance, and peer support — so you’re never alone in your studies. 

QUT support team

We never want you to feel alone during your studies. Below are some of our support team ready to help you every step of the way.

Online Learning Advisors

An Online Learning Advisor guides students through their online courses and provides support with course selection and study strategies. They help enhance the overall learning experience.
  • Provides personalised guidance on course selection and study strategies.
  • Assists students in navigating online courses and digital resources.
  • Enhances the overall online learning experience through tailored support.

Student Advisors

The Student Support Team assists students with academic, technical, and personal challenges. They provide resources and guidance to help ensure student success.
  • Offers assistance with academic, technical, and personal challenges.
  • Provides resources and guidance to help students succeed.
  • Ensures a supportive environment for students throughout their studies.

Student Coaches

The Student Coach Team helps students stay motivated, organised, and confident throughout their studies. They provide practical strategies and personalised support to help students achieve their academic and personal goals.
  • Provides 1:1 student support with time management, motivation, and advice on returning to study.
  • Helps develop positive study habits, effective routines, and personalised study plans.
  • Promotes self-care and balance to enhance overall wellbeing and success.

QUT Support Programs and Services

Let us help you navigate student life. Here’s a snapshot of the support available to you when studying at QUT Online.

Study buddies program

The Study Buddies Program, open to new and early-stage students, is designed to enhance your learning experience through meaningful peer connections. The program groups students studying the same units and runs for the duration of teaching period. Research shows that group study fosters a supportive academic environment, helping you develop effective study habits and achieve long-term academic success.

Benefits include:

  • Collaborative learning
  • Support and motivation
  • Resource sharing and skill building
  • Network building

What our students say

I loved being able to connect with other students studying the same course to ask questions and give each other support.
Anne, Graduate Certificate in Education
a student using his labtop

Orientation Week (O-week)

O-week is the perfect event to make new connections and learn what to expect in your first teaching period. Just like your studies, O-week is run online and is flexible, meaning you can jump in when it works for you. Take the opportunity to adjust to your course, network with your peers and win some prizes!

Disability services

We provide free, confidential support services and advice to students living with a disability, injury or health condition.

No matter if your condition is permanent or temporary, QUT Disability Advisors will work directly with you to provide support that is best suited to your circumstances.

Examples of reasonable adjustments include:

  • altered assessment and exam arrangements
  • using assistive technology
  • alternative formatting of course materials.

It’s important to get in touch with us as soon as possible so that timely support can be put in place.
To make an appointment, call (07) 3138 2019 or email student.disability@qut.edu.au

Student community

Connect with other postgraduate students navigating the world of online studying. Share tips, gain insights and learn from your peers as you join a community that’s made for you. 

Our online communities house students from various courses and disciplines, bringing together different perspectives and methods of succeeding in your online studies.

Aboriginal and Torres Strait Islander students

Oodgeroo Unit

We’re committed to making our courses accessible to Aboriginal and Torres Strait Islander students and have a range of services and support available.

The Oodgeroo Unit is an essential resource for Aboriginal and Torres Strait Islander students, providing services such as:

  • academic resources and support services
  • scholarships and financial support
  • Indigenous community events
Learn more

Master online study with confidence

Looking to succeed in online learning? Discover tips, tools, and resources to make the most of your experience. Explore everything you need to know to thrive in your studies.

Learn more

What our students say

The online learning advisors were amazing. Really supportive, but what was great is that they had the lived experience.
Charlotte, Graduate Certificate in Education (Autism)
Real Talk. Graduate Certificate in Education (Autism)
Hear from a recent QUT Online Graduate, Charlotte, around her experience studying the Graduate Certificate in Education (Autism).

Got a question?

Contact us on our enquiry form

Contact Us

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If you’re not ready to apply or want to know more before you submit your application, you can request more information by calling us on 1300 104 196 or by completing our enquiry form.

Ready to apply?

Apply online by filling out our application form or speak to a Course Consultant on 1300 104 196.

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